united polaris review
Posted on January 12th, 2021
United Airlines 757-200 Premium Business Class (P.S.) The seat is certainly the best going between London and New York, and actually … They literally closed the lane behind me. Got a good view of the sky over the Pacific. Donate to our blog via PayPal! This post contains references to products from one or more of our advertisers. Please reload the page and try again. Seat Pitch: The measure of legroom that refers to the space between a point on one seat and the same point on the seat in front of it. Review: United Airlines 787-9 Polaris Business Class – International Pandemic Edition. Posted on July 3, 2017 by 2btravel. Editorial Note: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airlines or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. It’s everywhere — on United’s website, on the planes, in the airport terminals and even plastered along the walls of the jet bridge. The service was friendly though, and I very much appreciated that! Once I saw that this particular plane had made its way from Hong Kong to Honolulu and on to San Francisco, I began refreshing the aircraft status page much more frequently, hoping to catch a route assignment as soon as it popped up. Please view our advertising policy page for more information. Additional Aircraft accessibility information is available online for customers with disabilities.. Definitions. Because dinner took so long and the flight was so short, breakfast began less than two hours after dessert, or an hour before arrival. Change ). United’s new Polaris Lounge at Houston Intercontinental airport delivers a luxurious and intimate experience, with an outstanding array of amenities including shower suites, a full-service restaurant, and a full bar. Airline: United AirlinesFlight No: UA7Aircraft: B777-200ERRegistration: N74007Seat(s): 2K & 2L (all to myself! Since I really needed some peace and quiet at that point, I didn’t visit a United Club on this trip — instead, I stopped by “Club Classified” near gate 120. She didn’t spot it initially, apparently, so I pressed it again and she appeared right away. You really don’t realize just how much food you’ve had until you arrange it in an Instagram collage…, Here's (almost) all of the food I was served on my 6-hr @United Polaris flight from Newark to London. I love the new seat — I just hope it makes its way to United’s entire international fleet much sooner than anticipated. There was an excellent selection of hot options, salads, sandwiches, snacks, and desserts — and they all looked fresh and delicious. Throw in the point/status and Star Alliance network and I’ll continue to fly United to London. I'd love to tell you where I am, but it's CLASSIFIED. Middle East . The food and drink offerings are soooo much better and there is a big comfortable bar to enjoy. Image Credit: Chris Hassan. Subscribe to stay updated with new posts, travel deals, and reviews! 23 reviews of United Polaris Lounge "About time but the United Club here has really been upgraded - so much better! There’s a perfectly serviceable pop-up lounge available, but it’s nothing special. Service was priced at $7.99 for one hour, $11.99 for two hours and $22.99 for the entire flight. This ended up being nearly identical to the “Asian fusion chicken soup” TPG and I tried on the preview flight in February — I’m not sure why they switched up the name, but it was just as delicious as last time. I was surprised to see that the passenger seated in 7F had an inoperable control panel, though, especially since this was the very first post-retrofit flight on this plane. The sundae invoked memories from my childhood, especially with the M&Ms. There are also noice-canceling headphones — the quality is okay, but I much prefer a higher-end set, such as the Bose QuietComfort series. https://t.co/koBeVuLWLL pic.twitter.com/78zUtzEYAH. on Review: United Airlines B777 Polaris Business Class | IAH-NRT, Click to share on Twitter (Opens in new window), Click to share on Facebook (Opens in new window), Review: United Polaris Lounge IAH | BloxfilmOne, Review: United Express E175 First Class | HRL-IAH – BloxfilmOne Travel, Review: United Club IAH | Terminal C North – BloxfilmOne Travel, Review: United Polaris Lounge IAH | BloxfilmOne – BloxfilmOne Travel, Review: United Club NRT – BloxfilmOne Travel, Review: ANA A320neo Economy Class | Tokyo to Beijing – BloxfilmOne Travel, Review: Air China Transit Lounge PEK Terminal C – BloxfilmOne Travel, Review: Air China Transit Lounge PEK Terminal C, RGV Deal: RGV to Madrid for $670 RT (Feb-Mar 2021), RGV Deal: RGV to Nashville for $165 RT (Jan and Feb 2021). I will share my thoughts on both the outward and return journeys. As on the airline’s international flights, Polaris passengers on transcontinental routes can expect cushy amenities including Saks Fifth Avenue bedding and pillows. After having had a quick but pleasant stay at the United Polaris Lounge IAH, it was time to board my flight to Tokyo. United Airlines 737-900/ER first class San Diego to Los Angeles 03. https://t.co/ZQr68tqJKC pic.twitter.com/LMbXAJj13m. In terms of seat choice in the business cabin, the standout seats are the window seats in … United’s currently building a Polaris Lounge — which I would have had access to prior to this flight — but it won’t open until next year. This is from a trip that occurred in December 2019. Change ), You are commenting using your Facebook account. If you’ve flown United this year, you’ve probably see the airline’s Polaris branding. Not really a sign of quality, but much better than the disposable cups they used to serve the pre-departure drinks in, especially in their flagship premium product. For comparison, here is a salad I had on Continental Airlines in July 2012 from Newark (EWR) to Hong Kong (HKG) in Continental’s BusinessFirst. Want to help us bring you more content? This site does not include all credit card companies or all available credit card offers. Polaris on United’s retrofitted 767 may just be the very best business-class option for crossing the Atlantic.
01. There were some chips, some of the sweet bites, fruit, mixed nuts, instant noodle cups, cheese plates, and water bottles (not all seen here). Use the unsubscribe link in those emails to opt out at any time. © BloxfilmOne Travel 2020. However, as soon as we got clearance, we pushed back and got ready to head out to Narita. If you’re a vegetarian or someone with dietary needs, I recommend you pre-order your meal since there were no veggie options to be found, unless you count the grilled cheese sandwich to be an entree worthy main. Whoops! As soon as boarding had concluded, we sat for a while since there was some weather passing through the Houston airport area, which I had seen at the United Club IAH Terminal C North. I have not been paid by any entity in any way (financially, benefits) to write the following post. (The one issue with these seats being so private is that it’s nearly impossible to make eye contact with a flight attendant, so you really are dependent on the call button.) I opted for the stir-fried chicken option, and was not disappointed. As of Friday, though, the first retrofitted aircraft is now in service. I was also offered some nuts (which weren’t warm) and my choice of sparkling or still water. As a result, the purser didn’t end up stopping by for my order until 30 minutes after departure, at which point I ordered the spicy chicken, with the beef short rib as my backup. If you are flying between the U.S. and Brazil, the new United Airlines Polaris business class product is arguably the most comfortable way to do it — and my personal favorite at the moment. I’d been monitoring this particular 767 daily ever since I learned that United had begun the retrofit process back in May. That’s because even though the plane features Polaris seats, the SFO-EWR transcon is still branded “p.s.”, not Polaris. Part 1 of our United Airlines Polaris review can be found here . United Polaris Lounge ORD Buffet Options. Which of United’s 767s Will Get the New Polaris Seats? I know this isn’t a positive review, but I still like United and will continue to hope for better crews and working Wi-Fi. I have not been paid by any entity in any way (financially, benefits) to write the following post. In the lavatory was a Sunday Riley face mist and hand cream, and an interesting “garment groom” spray that would help with spots and other needs for clothes. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). All in all, I had a great experience in United's Polaris class. Well, you definitely won’t go hungry. The United Club LHR Lounge Space. I ordered a sundae with “the works” and noticed that it came in the older paper bowl, rather than the plastic bowls I saw last week. Window seats in odd-numbered rows are ideal, since they’re separated from the aisle — compared to the seat behind me, 10L, below. It could end up flying any route already assigned to a 2-cabin 767, and United may not add the new plane in until a day or two before departure. I will say, however, that the Polaris Lounge experience greatly increases the overall Polaris experience, and is truly the highlight of this trip, besides getting an unexpected free upgrade. You can adjust the seat using an intuitive control wheel — it’s also possible to make granular adjustments, but I didn’t have any trouble getting comfortable just by moving the wheel forward and back. Apparently they don't like it when you book last-minute direct turns to London… pic.twitter.com/ROa4DkwCXP, — Zach Honig (@ZachHonig) September 8, 2017. A RED VENTURES COMPANY. The cocktail menu includes Caliente on the Rocks, which contains Casamigos® Tequila, orange juice and a … Meanwhile, the main lounge is under construction — it was unbearably crowded during my last visit. My spicy chicken entree arrived two hours and 15 minutes into the flight, which is a bit crazy. United probably has the best (or at least the best in the US) bedding out of all airlines in business class. Finally, all seats have a nifty “do not disturb” sign, which you can illuminate by tapping a button on the control panel. Europe. While the Polaris soft product (food, service, amenities) rolled out a little early, the full experience, including the redesigned modern seats, launched in early 2017 when United took delivery of its first Boeing 777-300ER. Review: United Polaris Business Class ORD-LHR-ORD. I would like to subscribe to The Points Guy newsletters and special email promotions. Many of the credit card offers that appear on the website are from credit card companies from which ThePointsGuy.com receives compensation. Even though my fare was more expensive than I typically like to pay, it was well worth it with the upgrade. Fortunately, there were still several business-class seats open at the time, so I booked a W-class round-trip for $1,104, applied two of my Premier 1K Global Premier Upgrades and paid the additional $100 premium-cabin Air Passenger Duty for the UK departure. I then took time to peek inside the Star Wars amenity kit, which highlights United being the official airline for the final Star Wars movie. I ordered Champagne, which was served with a small Polaris-branded box of chocolates. Unfortunately that means that there are many courses to get through, and depending on the crew, turbulence and other factors, you could easily end up halfway into a transatlantic flight before the first meal service is done. Flying from Boston, I was very happy to be able to connect in Newark (EWR) instead of crossing the country to stop in Houston (IAH). I traveled on United new Boeing 787-10 from Los Angeles to Newark in Polaris Business Class. The United Polaris ground experience Yesterday, we reviewed the new United Polaris Lounge at Chicago O’Hare. My breakfast was served just two minutes later — and it was outstanding, especially the omelette with spicy cheese. On 28,120 square feet (2,612 square meters) you will find not just an a la carte restaurant, a buffet and a bar, but also quiet rooms, enough workspace as well as a great shower area. Los Angeles to Newark 05. Had we left on time, we would have arrived some 30 minutes before Heathrow’s 6:00am curfew, which would have required circling a bit before landing. Update: Some offers mentioned below are no longer available. Excerpts and links may be used, provided that full and clear credit is given to BloxfilmOne with appropriate and specific direction to the original content. View the current offers here. ( Log Out / 30 minutes after that (now an hour and 45 minutes after departure), the flight attendant brought my tray and appetizer. The meal was good, but not amazing. The experience ended up being even more unpleasant than I had feared, so stay tuned for a full report. Ultimately, the plane ended up on a ferry flight to Newark on Wednesday night, and late Thursday night I caught that it had been assigned to operate Friday’s first Newark-London redeye, United Flight 110. The first of its kind, the Polaris Lounge is dedicated exclusively to United Polaris and Star Alliance premium passengers departing on international flights—which explicitly excludes United Club members and Star Alliance Gold members. The cheese plate was pretty basic, and nothing truly special. The lounge is huge, with separate dining and … I managed to snap a few pics of the traffic at NRT. Definitely worth stopping by if you are in LA. The sweet bites consisted of a small apple tart, a cheesecake bite, and a chocolate bite with granola or nuts. We may receive compensation when you click on links to those products. The slide-out tray table is located just below the “smartphone shelf,” followed by a sizable foot cubby — while you’ll have more room at bulkhead seats (as I’ll explore in a “where to sit” post next week), I didn’t have any issues with foot comfort in 9L. I was also presented with the menu — it’s so large that I couldn’t fit it all into one shot. I was extremely excited to fly in United’s Polaris cabin on the Boeing 777. Additionally, as a Premier 1K member, I’ll earn 9,801 United miles, worth $147, bringing my total return to $261 and my net cost to $943. I know I’ve said that previous Polaris Business Class meals were amazing, but the food on this flight was certainly not anything to write home about. Finally, a pic of the big boy that flew us across the Pacific. It is one of 14 777-300s that United will add to the fleet this year. As the meal service concluded, I worked on a few items and then got ready to get some of that much needed shut-eye. US-based United Airlines (UA) is the world's largest airline when measured by the number of destinations served. I opted for the chicken katsu, which was of course nowhere near authentic. For another comparison, are my starters (mezze, soup, and salad) from a Turkish Airlines flight from Houston (IAH) to Istanbul (IST) in May 2017. pic.twitter.com/TzQPPWkUBp. Tremendous service and a comfortable seat made up for a reduced serving offering, but I have to admit my flight from Frankfurt to San Francisco greatly exceeded my expectations. Here, the review switches from a Polaris review to a regular p.s. With only the end-flight snack coming in for criticism, I’m happy to report Polaris was a great experience for me. After getting my passport reviewed at the gate, I was allowed to board UA7, bound for Tokyo Narita! Service started with the customary warm towel! I ended up only ordering a $4 pot of tea, but still received complimentary bottled water and an amuse-bouche. Reviews: Transport. N644UA, a 767-300ER that’s been flying for United since 1991, spent four months on the ground in Hong Kong, where it underwent a complete cabin overhaul. Having racked up many flights on United’s older 767-300s and -400ERs, it really is incredible to see what the airline has managed to do with such an old plane. Disclaimer: The responses below are not provided or commissioned by the bank advertiser. Asia. There’s a small storage shelf just below the TV — with a USB power port to the side, this is generally where I choose to store (and charge) my smartphone during Polaris flights. What are your thoughts? The bread wasn’t warm enough, but the salad was interesting and fresh. Cozy slippers are perfect for quick trips out of your seat or for just standing and stretching during a long journey. I also received the standard Dasani water bottle. I requested the wine tasting, with two reds and one white. Unfortunately United’s Newark lounges are a bit of a mess at the moment. As I mentioned, each seat has a 15-inch HD in-flight entertainment system, with a range on on-demand entertainment. I joined its inaugural flight from Newark to London last night, and found both cabins to be very impressive — I’m still in awe that this is a 26-year-old bird. When comparing the meal service offered on United Polaris Business Class versus what you can find on other airlines like Turkish Airlines, ANA, you begin to feel a little disappointed when receiving United’s product. Note: Specifications are listed as standard and may vary slightly. This is from a trip that occurred in December 2019. I opted for the seared beef short rib, which came in a wine sauce and white rice with veggies. Firstly, United provides two pillows. On my last trip across the Atlantic, I flew over on a United 777 prior to their rollout of their Polaris product in December. When you compare the food on United versus the business class meals served on foreign airlines, you’ll note the HUGE difference. Things sped up quite a bit at this point, with cheese and Port wine arriving 15 minutes after the entree. including a detailed look at the Polaris section and economy, TPG and I tried on the preview flight in February, rather than the plastic bowls I saw last week, Touring United’s First 767 With the New Polaris Business Seats, United’s 767 With the New Polaris Business Seats Launches From Newark Friday, First Look: United’s New Polaris Business Seats on the 767-300, Marriott reinstates elite benefit guarantees effective immediately, Check your American Airlines accounts: 2021 rollover elite miles, dollars and segments now posting, Travel industry reconsiders political donations following Capitol siege, Blue Cash Preferred® Card from American Express. After a few minutes at Classified, I made my way to gate C108, where I was permitted to board early for photography. Notably, the 6:45pm flight ended up beating us to the gate by six minutes — it’s worth keeping the curfew in mind when picking a flight, since ultimately a later option could arrive around the same time during periods of heavy tailwinds. Note that because there’s only one retrofitted 767 currently flying, it’s impossible to predict which flight will have the new seats. Naturally, I moved over to 2L to peek out the window and get views of the airport. I posted a separate cabin tour last night, including a detailed look at the Polaris section and economy, so I won’t go into much detail here. This flight’s culinary adventure began with an offer of Champagne, water or another beverage of choice prior to departure. HRL-IAH | United Club IAH Terminal C North | United Polaris Lounge IAH | IAH-NRT | United Club NRT | NRT-PEK | Air China Transit Lounge PEK Terminal C | PEK-PVG | Air China Premium Lounge PVG| PVG-SFO | SFO-IAH. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. Passengers in both cabins definitely took note of the fresh interior — I wouldn’t have been surprised one bit if they thought this plane had been delivered from Boeing just days before. Don’t hold your breath wondering if the chicken was crispy; it wasn’t. Photo: United Airlines Spacious setting . There’s a moving map, of course — I find United’s especially easy to use, since it’s very responsive and you can pinch, zoom and pan using your fingers. The flight attendant that would be working our aisle came by and asked if there was anything I’d like to drink while boarding was going on. Well, first of all, UGH. Along with the airline’s 7 787-10s (out of 14 on order), these are the only planes in the fleet where you’re absolute… I enjoy the bedding, always manage to sleep, and find the food is edible. Here's the menu for tonight's inaugural (and very short! ( Log Out / Overall a very good business class experience from United. Furthermore, although the service from the crew was awesome, the food itself was lacking, and more reminiscent of a domestic first class trip from Houston to San Francisco than from Houston to Tokyo. Since this was a daytime arrival, I opted to go with the chicken katsu for the meal, which came with white rice, broccoli, fresh fruit, and greek yogurt. The captain was expecting some turbulence right after takeoff and asked the flight attendants to remain seated. After finishing my meal, the best part arrived. I missed the flight attendant the first time around, so I pressed my call button. After lying to myself that I slept for roughly three hours, I got up and walked around the cabin to stretch my legs and get the blood flowing. I also liked the tuna appetizer. It is not the bank advertiser’s responsibility to ensure all posts and/or questions are answered. After a quick escalator ride, you’ll find yourself facing the check in desks, which kindly note that Star Alliance Gold flyers can bring a guest. Thank you for being here, and for helping us bring you this content. That’s an awfully long time to have an aircraft out of service, but as you’ll see below, it was certainly worth the wait.Once I saw that this particular plane had mad… The lounge is located in terminal C, between gates C102 and C120, not far from the security checkpoint. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). Food highlights include a Texas breakfast skillet, Cajun andouille sausage and chicken étouffée, Argentinian roasted chimichurri chicken, tres leches bites and the United Polaris burger, which will be on the menu at all United Polaris lounges. Unfortunately, there were simply too many things in my seat, so I ended up putting the throw blankets in the overhead bin to free up some space after I realized that it all wouldn’t fit in the footwell where the ottoman was. How to check if a United Airlines flight offers the new Polaris seats? Three years after United Airlines’ Polaris business class seat first took wing in December 2016, the Star Alliance member’s flagship seat has made its way to Australian skies. Sleep-themed amenities. United 787-10 Polaris business class review. I also requested the other desserts, including a “warm” (not warm) cherry pie, a small piece of cheesecake and a chocolate. Dubbed the culinary and cultural capital of the South, the new United Polaris lounge features artwork throughout from local artists, Shane Tolbert and Terrel James. After getting back to my seat, the meal service started. United has since taken delivery of all 18 of the 777-300ERs (also referred to as “77Ws”) that is has on order. The Points Guy will not sell your email. A review of United's Polaris Business Class on their B777-200ER from Houston to Tokyo. It’s an impressive lounge, though it was much busier than the last time I … © 2021 THE POINTS GUY, LLC. View list below for exact numbers. The United Polaris business on their 787-10 aircraft is definitely a great tech update. Although I understand the slow-natured pace of retrofitting cabins on their long-haul aircraft, this older 2-2-2 configuration simply doesn’t hold up against the other major players in long-haul travel. One is a regular plush pillow, but the other is a smaller “cool gel” pillow. That was the case for this flight. After boarding, I found my seat and got settled in for the hop over to Narita. ALL RIGHTS RESERVED. The UK-based flight attendant had a particularly heavy hand when it came to her tasting pours…. Overall the food was pretty good — especially the chilled oatmeal — though I found the meal design to be bizarre. Stay tuned for my upcoming review of flying All Nippon Airways from Tokyo Narita to Beijing Capital Airport! I’d been monitoring this particular 767 daily ever since I learned that United had begun the retrofit process back in May. The not-so-great Wi-Fi on @United's refreshed 767-300ER. United Airlines first started talking about its revamped “Polaris” business class product quite a long time ago. It was clear that the crew was getting acquainted with the new cabin, so I’m sure that slowed things down a bit. You can pause and resume service as often as you’d like, so even a one-hour package should be sufficient if you just plan to check email off and on. The pre-arrival service had options of a cream cheese omelet, chicken katsu, or a fresh fruit and cereal. From the security checkpoint, but the salad was interesting and fresh pretty good — especially omelette. ( IAH ) – Tokyo ( NRT ) united polaris review of service: Polaris Class... 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S because even though my fare was more expensive than i typically like to to!, each seat has a 15-inch HD touchscreen with Loads of on-demand movies and TV shows to choose,... The Atlantic the website are from credit card offers for Tokyo Narita the huge difference window and get views the! Port wine arriving 15 minutes into the flight attendant had a particularly heavy hand when came! Is one of 14 777-300s that United had begun the retrofit process back in may at San Francisco (! Sidebar, and i very much appreciated that Polaris components are present here as.. Fly in United 's 767 1-1-1 Polaris Business Class on their B777-200ER from Houston to Tokyo: (... One or more of our United Airlines Premium transcon Business Class ( P.S )! Amenity kit, which was especially useful when it came time to early...: Sluggish meal service, we put a strong emphasis on providing comfort and creating the right environment for sleep... 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